Little Moo Group
Complaints Policy
Little Moo Group is built around clear communication, reliable support and doing things properly. If something has not gone as expected, we want to know so we can review it and respond properly.
Last updated: June 2026
1. How to make a complaint
If you wish to raise a complaint, please contact us by email at contact@littlemoogroup.com.
Please include:
- Your name
- Your business name, if relevant
- The service or division your complaint relates to
- A clear description of the issue
- Any relevant dates, emails or supporting information
- What outcome you are looking for
2. What happens next
We will review your complaint and aim to respond as soon as reasonably possible.
Where a complaint needs more detailed review, we may ask for further information or explain when you can expect a fuller response.
3. How we handle complaints
We aim to handle complaints:
- Fairly
- Professionally
- Clearly
- Without unnecessary delay
- With a focus on finding a practical resolution where possible
4. Escalation
If your complaint relates to a specific Little Moo division, it may be reviewed by the relevant division lead or appropriate contact.
If the matter cannot be resolved immediately, we will explain the next steps.
5. Records
We may keep a record of complaints and related communication so we can monitor service quality and improve how we work.